Axis Communications Video Server AXIS 241SA - Manual (Page 62)

62 AXIS 241QA/AXIS 241SA - Troubleshooting
Emergency recovery procedure
If power or the network connection to theAXIS 241QA/AXIS 241SA is lost during the
upgrade, the process will fail and the unit will become unresponsive. A flashing red Status
LED indicates a failed upgrade. To recover the unit, follow the steps below. The serial
number is found on the underside label on the product casing.
1. Unix/Linux - From the command line, type the following:
arp -s <IP address of AXIS 241QA/AXIS 241SA> <serial number> temp
ping -s 408 <IP address of AXIS 241QA/AXIS 241SA>
Windows - From a command/DOS prompt, type the following:
arp -s <IP address of AXIS 241QA/AXIS 241SA> <serial number>
ping -l 408 -t <IP address of AXIS 241QA/AXIS 241SA>
2. If the unit does not reply within a few seconds, restart it and wait for a reply. Press
CTRL+C to stop Ping.
3. Open a web browser and type in the IP address for AXIS 241QA/AXIS 241SA. In the
page that appears, use the Browse button to select the upgrade file to use, e.g.
axis241qa.bin or axis241sa.bin. Then click the Load button to restart the upgrade
process.
4. After the upgrade has completed (1-10 minutes), the unit will automatically restart and
show a steady green on the Power and Status LEDs and flashing green or amber on the
Network LED.
5. Reinstall the AXIS 241QA/AXIS 241SA.
6. Windows - If you are using a DHCP server, type the following from a command/DOS
prompt:
arp -d <IP address of AXIS 241QA/AXIS 241SA>
If the emergency recovery procedure does not get theAXIS 241QA/AXIS 241SA up and
running again, please contact Axis support at www.axis.com/techsup/
Support
If you contact Axis support, please help us help you resolve your problems expediently by
providing a server report, log file and a brief description of the problem.
Server Report - go to Setup > System Options > Support Overview. The server report
contains important information about the server and its software, as well as a list of the
current parameters.
Log file - go to Setup > System Options > Logs & Reports. The Log file records events
within the unit since the last restart of the system and can prove a useful diagnostic tool
for troubleshooting.