Avaya T3 (IP) Compact - Manual (Page 27)

27
Making calls as usual
Create Numerous Connections
Consultation during a call (Refer-back)
During a call:
Press the "Refer-back" function key. The caller waits and cannot hear what you
say.
... Enter the number you wish to refer back to. Carry out refer-back call.
Press the "Refer-back" function key again. The refer-back call is ended and you
can speak again to the first caller.
i
Note
• You can also call the refer-back subscriber using a function key if it is set up as a
partner key or has been assigned to that subscriber’s number (as a destination
key).
Switching between two external callers (brokering)
If you want to speak with a call party (e.g. 06975058) who has been put on hold:
Scroll to the Return to 06975058menu item.
Confirm your selection. The other caller is now waiting.
Forwarding callers
Your caller wishes to be connected to another extension:
Press the "Refer-back" function key. The caller waits and cannot hear what you
say.
... Enter the number to which you want to forward the call.
Replace the handset. The refer-back extension will be connected to the first cal-
ler.
i
Notes
• You do not need to wait until the refer-back extension picks up the call.