Toshiba Tecra M4 - Manual (Page 186)

TECRA M4 9-8
Troubleshooting
Hard disk drive
DVD-ROM drive
For more information, refer to Chapter 4, Operating Basics
Problem Procedure
Computer does not
boot from hard disk
drive
Check if a floppy disk is in the floppy disk drive or
a CD-ROM is in the optical media drive. Remove
any floppy disk and/or CD-ROM and check Boot
priority. Refer to the Boot Priority section in
Chapter 7, HW Setup.
There may be a problem with your operating
system files. Refer to your OS documentation.
Slow performance Your files may be fragmented. Run Disk
Defragmenter to check the condition of your files
and disk. Refer to your OS documentation or
online HELP for information on running the Disk
Defragmenter.
As a last resort, reformat the hard disk. Then,
reload the operating system and other files.
If problems persist, contact your dealer.
Problem Procedure
You cannot access a CD/
DVD in the drive
Make sure the drive’s disc tray is securely
closed. Press gently until it clicks into place.
Check whether the drive power is on. If the
power is off, click on the optical media drive
icon in the task tray and turn on the power.
Open the disc tray and make sure the CD/
DVD is properly seated. It should lie flat with
the label facing up.
A foreign object in the disc tray could block
laser light from reading the CD/DVD. Make
sure there is no obstruction. Remove any
foreign object.
Check whether the CD/DVD is dirty. If it is,
wipe it with a clean cloth dipped in water or
a neutral cleaner. Refer to the Media care
section in Chapter 4 for details on cleaning.