BT PC Scanner User Manual
Page 50
48
PaperJet 300 user guide ~ Edition 3.2 ~ 25th july ’01 ~ 3693
No dial tone when you lift the handset
Check that the telephone line cord is properly
connected.
Speaker tones are too quiet
Monitor volume may be set to Low. Move the monitor
switch to Medium or High. See ‘At a glance’, page 3.
Cannot make a phone call
Check that your PaperJet 300 is not already sending
or receiving a fax.
When connected to a PC, the display shows
PRINTING and will not return to standby
Press Printer Reset until the display shows PRINT
CANCELLED
. Then try printing again.
Error light comes on
Press Stop to turn of the light. Print an activity
report, page 39 and check the error code shown,
see page 49.
Several sheets of paper are drawn into the printer
at the same time
Pages may be sticking together. Remove and fan out
the paper before inserting again.
Check that there are not too many sheets in the paper
tray. Remove some sheets if necessary.
If the paper tray contains different types of paper, try
loading just one type.
Paper is printed at an angle
Make sure the paper is held straight in the paper tray
by the paper guide.
Printed documents smudge easily
If you find that the ink smudges easily, there may be
a compatibility problem between the ink and the
paper you are using. It is recommended that you try
using a different brand of paper.
If this doesn’t resolve the problem, try changing the
INK SET setting to setting B (47 in the SETTINGS
menu). Note that the ink setting will affect copies
and faxes only (not PC prints).
CUSTOMER HELPLINE
If you cannot solve the problem or need further
advice, call the PaperJet Customer Helpline
0845 0500 950.
Results
Probable cause
Solution
Smudged
Wrong type
Try a different
or blurred.
of paper.
paper
Fading.
Print head
Clean the print
is clogged or
head nozzles,
cartridge is
page 55, or
out of ink.
replace the print
cartridge page 51.
White streaks,
Print head
Clean the print
dots missing,
is clogged.
head nozzles,
irregular dots.
page 55.
Straight lines are
Print cartridge
Align the cartridge,
printed jaggedly.
is not aligned.
page 53.