10 troubleshooting – Philips Grind & Brew Cafetière User Manual

Page 12

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The filter overflows when I remove the jug from

the appliance while it is brewing coffee.

• If you remove the jug for more than 20 seconds

during the brewing process, the drip stop

causes the filter basket to overflow. Also

note that the coffee does not reach its full

taste before the end of the brewing process.

Therefore we advise you not to remove the jug

and pour out the coffee before the end of the

brewing process.

The appliance continues to drip long after the

brewing process has ended.

• The dripping is caused by condensation

of steam. It is completely normal that the

appliance drips for some time.

• If the dripping does not stop, the drip stop may

be clogged. To clean the drip stop, press the

OPEN button on the right-hand side of the

appliance to open the filter basket holder. Take

out the filter basket. Then rinse the filter basket

and the drip stop under the tap.

• If you remove the jug for more than 20 seconds

during the brewing process, the drip stop

causes the filter basket to overflow.

The coffee is not hot enough.

• Preheat the jug with hot water before you start

brewing coffee.

• The coffee in the jug cools down faster if you

brew only a few cups. The coffee stays hot

longer if you brew 10 cups, which is a full jug.

• Use thin-walled cups, because they absorb less

heat from the coffee than thick-walled cups.

• Do not use milk that comes directly out of the

fridge.

• Descale the appliance. See section ‘Descaling’ in

chapter ‘Cleaning and maintenance’.

10 Troubleshooting

This chapter summarises the most common

problems you could encounter with the appliance.

If you are unable to solve the problem with the

information below, visit www.philips.com/

support for a list of frequently asked questions or

contact the Consumer Care Centre in your country.

The appliance does not work.

• Make sure that the voltage indicated on the

appliance corresponds to the local mains

voltage.

• Fill the water reservoir with water.

When I use the grinder, the coffee is too weak.

• Make sure the number of cups you select with

the 4-10 cups button is consistent with the

amount of water in the water reservoir. Please

keep in mind that the coffeemaker uses all the

water in the water reservoir.

• Use the STRENGTH button to set the coffee

strength to ‘strong’.

• When you use coffee beans, make sure you

do not press the pre-ground coffee button, as

this switches off the grinder.

• Use coffee beans of a stronger blend or flavour.

• To increase the coffee strength, select a higher

number of cups with the 4-10 cups button than

the number of cups for which you filled the

water reservoir.

When I use pre-ground coffee, the coffee is too

weak.

• Make sure the amount of pre-ground coffee in

the filter is consistent with the amount of water

in the water reservoir. Please keep in mind that

the appliance uses all the water in the water

reservoir.

• Use ground coffee of a stronger blend or

flavour.

• To increase the coffee strength, increase the

amount of pre-ground coffee or decrease the

amount of water.

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