Black Box ASTCKEY - Manual (Page 102)

Auto-Sync Time Clock
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 The clocks that were found in your network domain will appear in the
list.
FAQ-24. I have assigned a static IP address to the clock but I can’t find the clock
using the Auto-Sync utility?
 Make sure no other device is using the IP address that is assigned to the
clock. If that is the case, change the IP address to different value.
 Make sure the clock is not assigned a local-link (private) IP address such
as; 169.254.x.x
 Make sure you have assigned the correct subnet and gateway value in
the device’s network settings.
 Make sure the PC (on which you are running the Auto-Sync Utility) and
the clock are on the same subnet.
FAQ-25. I have connected the clock directly to the PC (or through the switch) but I
can’t find the clock using Auto-Sync Utility.
 Make sure the PC (on which you are running the Auto-Sync Utility) is
not assigned a static IP address. If that is the case, assign the static IP
address to the clock in the same subnet. For example, if the PC is using
the IP address 192.168.1.1, the clock should be assigned the IP address
192.168.1.2 with the subnet of 255.255.255.0.
 If you have DHCP server enabled in your network configuration, make
sure the PC and the clock both get the DHCP assigned IP address.
FAQ-26. I have enabled the Wide Area Service Discovery on my clock but I don’t see
the clock in the IE bonjour plug-in or the Safari browser?
 If you have just changed the clock configuration from Local Area Service
Discovery to Wide Area Service Discover, wait for few seconds and then
close and re-open the web browser.
 If you just changed the clock’s name, wait for a few seconds and then
close and re-open the web browser.
FAQ-27. I have enabled the Wide Area Service Discovery on my clock. I have
powered down my clock, but I can still discover it using the Auto-Sync
Utility and I can still see it in bonjour plug-in in IE?
 Make sure your DNS server is configured to remove the stale records. If
you just powered down the clock, wait for an hour and then re-open the
web browser.
 Ask your network administrator to manually remove the records from
the DNS server.