Allworx System 7_5 - Manual (Page 10)

User’s Guide – Release 7.5
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owners.
Revised: April 19, 2013
Page 7
1.2.11 Placing Internal Calls within Message Center
From the main Message Center menu, you can call any internal extension. Dial * plus the extension.
Note: The Message Center audio prompts do not mention this option.
For Example: Mary calls her voicemail from home. She listens to three new messages and then decides
she needs to call John. Mary enters *101 and is immediately transferred to John.
1.3 Placing Internal Calls when Leaving a Voicemail
If your call to an internal extension is directed to Allworx voicemail, it is possible to dial any other internal
extension. This is accomplished by dialing * plus the extension or “0”
†
(without the *) for the operator. If this
is done during the playing of the user’s outgoing message, the call will be placed immediately. If it is done
during or after leaving a message, the message will be delivered and then you will be transferred to the
extension you dialed.
For example: Mary calls John’s extension but he is not at his desk so his voicemail answers. Mary decides
she would rather talk to Jim instead of leaving John a voicemail. She dials *102 and is immediately
transferred to Jim’s extension.
You may want to mention this in your voicemail greeting, to assist callers. For example: When Mary is on
the road she records her voicemail greeting to say: “Hi this is Mary. I am traveling today. If you need to
speak to someone immediately, please dial *100 now to reach Jack (or 0
† for the operator), otherwise leave
a message at the beep.”
Note: Leaving a pause at the end of the greeting gives callers time to enter the extension before the beep.
1.4 Announce Only Call Handling
Users can configure their voicemail to prevent callers from leaving messages. The option is separate for
each presence setting. This can be set up in either the Audio Message Center or in My Allworx Manager.
However, if you use My Allworx Manager, you must still record the greeting in the Audio Message Center.
Use the following procedure.
To configure Announce Only Call Handling in the Audio Message Center:
1. If you have not already done so, record a greeting for the Presence that will be used for Announce
Only. Do this using the procedure in Section 1.4.3, Manage Greetings. After you have completed
recording and saving the greeting, hang up.
2. Log into the Allworx Message Center using your PIN.
3. Press 4: To change your Message Center system settings
4. Press 3: To manage your greetings
5. Press 0 - 7: Choose the default or desired Presence greeting
† Digit may vary per system. Please check the phone functions tab of the My Allworx Manager page or consult with your Administrator.