Billion Electric Company BiGuard 2 - Manual (Page 119)

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- Check the 10/100 LAN LEDs on BiGuard 2/10’s front panel. One of these LEDs
should be on. If they are both off, check the cables between BiGuard 2/10 and the
hub or PC.
- Check the corresponding LAN LEDs on your PC’s Ethernet device are on.
- Make sure that driver software for your PC’s Ethernet adapter and TCP/IP software
is correctly installed and configured on your PC.
- Verify the IP address and the subnet mask of BiGuard 2/10 and the computers are
on the same subnet.
5.2.3 Can’t Access Web Configuration Interface
If you are having trouble accessing BiGuard 2/10’s Web Configuration Interface
from a PC connected to the network:
- Check the connection between the PC and the router.
- Make sure your PC’s IP address is on the same subnet as the router.
- If your BiGuard 2/10’s IP address has changed and you don’t know the current IP
address, reset the router to factory defaults by holding the Reset button on the back
of your router for 6 seconds. This will reset the router’s IP address to
192.168.1.254.
- Check to see if your browser had Java, JavaScript, or ActiveX enabled. If you are
using Internet Explorer, click Refresh to ensure that the Java applet is loaded.
- Try closing the browser and re-launching it.
- Make sure you are using the correct User Name and Password. User Names and
Passwords are case-sensitive, so make sure that CAPS LOCK is not on when
entering this information.
- Try clearing your browser’s cache.
1. With Internet Explorer, click Tools > Internet Options.
2. Under the General tab, click Delete Files.