Billion Electric Company BiGuard 2 - Manual (Page 124)

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5.3 WAN Interface
If you are having problems with the WAN Interface, refer to the tips below.
5.3.1 Can’t Get WAN IP Address from the ISP
If the WAN IP address cannot be obtained from the ISP:
- If you are using PPPoE or PPTP, you will need a user name and password. Ensure
that you have entered the correct Service Type, User Name, and Password.
Note that user names and passwords are case-sensitive.
- If your ISP requires MAC address authentication, clone the MAC address from your
PC on the LAN as BiGuard 2/10’s WAN MAC address.
- If your ISP requires host name authentication, configure your PC’s name as
BiGuard 2/10’s system name.
5.4 ISP Connection
Unless you have been assigned a static IP address by your ISP, your BiGuard 2/10
will need to request an IP address from the ISP in order to access the Internet. If
your BiGuard 2/10 is unable to access the Internet, first determine if your router is
able to obtain a WAN IP address from the ISP.
To check the WAN IP address:
1. Open your browser and choose an external site (i.e. www.billion.com ).