Environmental Express AutoBlock III - Manual (Page 34)

Warranty
The Environmental Express AutoBlock is warranted to heat, hold temperature, automatically add
reagents, Warranty lift racks, cool samples with air flow and perform the stated functions of the touch
screen controller for a period of ONE YEAR. This 1-year warranty is divided into two sections as follows:
90-Day Warranty
The 90-day warranty covers parts, shipping and labor for a period of ninety (90) days from the original
ship date, thereafter it expires. This warranty applies only in the case of damage or failure caused by
reasonable and normal laboratory use.
9-Month Warranty
The 9-month warranty begins immediately following the 90-day warranty. It covers parts and ground
shipping costs for the replacement parts only. This warranty applies only in the case of damage or failure
caused by reasonable and normal laboratory use. The 9-month warranty expires 365-days after the
original ship date.
Warranty Disclaimer
Environmental Express makes no other warranty, expressed or implied. Environmental Express shall not
be liable for consequential, incidental, specific or any other indirect damages resulting from economic
loss or property damages sustained by any customer from use of this product.
Environmental Express does not warrant the AutoBlock against damage resulting from chemical
reactions that may occur between reagents or between samples and reagents or between various liquids
and components of the AutoBlock. It is the responsibility of the laboratory to verify the compatibility of the
reagents, heat and time indexes, the compatibility of each sample matrix and other varying digestion
method conditions prior to operation.
Charges Not Covered by Warranty
• Failure to retain the original shipping crate and all other packaging materials for at least 90-days could
result in additional charges should repairs prove necessary.
• Failure to adhere to AutoBlock maintenance instructions and requirements can void all warranties and
result in damage to the AutoBlock, loss of samples, and create repair issues not covered by the
warranty. See maintenance section instructions.
How the Warranty Works
Upon receipt of the unit it is the laboratory’s responsibility to inventory all parts and immediately notify
Environmental Express of any suspected defects or missing parts. If during the first 90-days following the
original ship date the unit malfunctions, a telephone call to troubleshoot the issue must be initiated by the
laboratory. If it is deemed by the technical staff of Environmental Express that the problem cannot be
fixed by the lab, and that the failure occurred during normal and accepted laboratory operations, then a
written Return Authorization Form and Number will be issued by Environmental Express. The AutoBlock
will be returned to Environmental Express in its original shipping container.
ENVIRONMENTAL EXPRESS
For technical support call 1-800-745-8218 or send email to [email protected]
5528WARRANTY rev 3 34 9/10/09