Environmental Express AutoBlock III User Manual
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Repair
If your system requires attention beyond basic maintenance, please follow the guidelines below. Failure
to so could result in loss of warranty protection and increased charges.
Repair Approval
Any attempt by laboratory personnel to repair the AutoBlock without first obtaining Environmental
Express’ written consent may void all or part of the Warranty, expressed or implied. Call 800-343-5319 or
(1-843-881-6560 outside the US) to obtain approval before beginning any repair work.
In-Lab Troubleshooting & Repairs
The AutoBlock has been engineered so that mechanically minded laboratory personnel can perform most
troubleshooting, repairs and tests. Technical assistance in such circumstances is always provided over
the phone (or via email, fax, etc…) by Environmental Express, whether the AutoBlock is in or out of the
warranty periods. There is no charge for this assistance. The AutoBlock is component based, making
most repairs quick.
Repair by Manufacturer
In the unlikely event that the unit must be returned to the manufacturer, it is the lab’s responsibility to:
Obtain a Return Authorization Form and Number
1 Coordinate shipment and insurance with Environmental Express
2 Properly pack* the AutoBlock in approved materials only*
3 Place a Purchase Order with Environmental Express for repair
These elements are critical to a successful repair experience.
Return Packing & Shipping
It is the responsibility of the laboratory to retain in good condition the original crate and other packing
material for a period no less than 90-days following the receipt of the AutoBlock. If the original shipping
container is not available, a new shipping container must be purchase from Environmental Express prior
to shipment. Shipping charges and insurance from your lab to Environmental Express, and return
shipment charges via standard trucking line will be the responsibility of the lab except for approved 90-
day warranty claims.
Inspection upon Receipt
Upon receipt, Environmental Express will inspect, repair and return the unit in a timely manner, and bear
associated costs covered by warranty, if any applies. However, if it is determined by Environmental
Express that the damage to the AutoBlock was caused by negligence or improper use or improper
packaging/shipment, no warranty shall apply. In such case, reasonable and customary repair charges will
apply including freight and insurance cost to and from the laboratory.
Additional Information & Help
If you have any questions or concerns do not hesitate to pick up the phone and call 800-343-5319 or
(1-843-881-6560 outside the US). Standard hours of operation are 8:30am-5:30pm EST-Monday through
Friday excluding holidays. You can email questions to
at any point. Please include
you name, company name & telephone number. A technical service representative will respond as
quickly as possible. This manual addresses issues normally seen in the field.
ENVIRONMENTAL EXPRESS
For technical support call 1-800-745-8218 or send email to [email protected]
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