Sensaphone Express II - Manual (Page 77)

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Troubleshooting
APPENDIX A: TROUBLESHOOTING
In the event that a problem is encountered, this section will assist you in determining the cause,
so that you can return the unit to its monitoring routine with minimal interruption.
Most problems with the Express II are easy to identify and can be quickly corrected, and are
found under the following general headings:
• Communications/Dial-Out
• Temperature Monitoring
• Sound Level Monitoring
• Other Monitoring Functions
If you have tried the solutions outlined in this section and are not satisfied with the results,
call Phonetics Technical Support at (610)558-2700, or follow the guidelines for shipping the
Express II to Phonetics, Inc. for service (see Appendix E).
Troubleshooting
Problem Cause Solution
I. COMMUNICATIONS/
DIALOUT
1. The Express II won’t dial
out for an alarm .
An unacknowledged alarm exists when
the LED for the input is
blinking red.
The unit will not dial out unless there is
a
red blinking LED. A blinking green
LED indicates that the input has an alarm
but has not met the recognition time
yet. An unacknowledged alarm does not
exist until the recognition time has been
met. A
steady red LED indicates that
the alarm is acknowledged and no dialout
will occur. Check the following items:
Make sure the input is enabled; check
the recognition time for the input; make
sure a phone number is programmed;
make sure the input has contact numbers
selected for the dialout; make sure the
phone number to be called is within the
calling schedule time period.
Set the call delay time shorter.
Check the telephone number
programming. Does your telephone
system require a “9” to connect with an
outside line?