UVP ColonyDoc-It Imaging Station - Manual (Page 47)

ColonyDoc-It Imaging Station 47
If the window is still inactive, remove the USB cable from the USB port on the computer and then plug the USB
cable back into the USB port on the computer.
If the window is still inactive, contact Technical Support.
Count not accurate
The user may add, delete, merge, and split colonies for a more accurate count.
The user may increase or decrease the count area by using the ROI tool to change the area of interest using the
Automated or Manual Count.
The user may perform a manual count. Refer to the Manual Colony Counting procedures in this manual.
The user may change the pre-defined filter settings. These settings are area of the colony, perimeter of the colony,
average diameter of the colony, and circularity of the colony. Refer to the manual section Changing Filter Settings.
Preview out of focus
If the preview image is out of focus, select Focus Preview from the Camera control module. If the camera is still
out of focus select Calibrate & Lock Focus from the Camera control module.
No power to the cabinet
Recheck main power cord connections to the system and the wall power (surge protector).
Check the power switch on the back of the unit. Make sure it is in the I position.
Check the fuse located on the main power port. Replace if necessary. If the system continues to blow fuses, call
UVP Technical Support Department.
Return Service Procedure
A Returned Goods Authorization (RGA) number must be obtained from UVP‟s Customer Service prior to
returning any product.
 All returns must be authorized by UVP whether for credit, warranty replacement or repair.
 Items returned for credit may be subject to a restocking charge.
 Please contact our Customer Service Department for a Returned Goods Authorization (RGA).
 No credit will be issued or allowed until UVP has had sufficient time to inspect the product and determine
corrective action.
 Returns must be made within 30 days of issuance of the RGA number and product must be in original
packaging with all manuals and instructions.
 RGA number is non-transferable and good for one use only.
 Products returned for credit or replacement must be in like-new condition. All products must be free from
Bio-Hazardous contamination with a contamination-free certificate attached. Contaminated products will be
returned collect.
 Products returned for repair will be evaluated by Quality Control. Estimated cost for repair will be submitted
to customer for approval. If accepted, all evaluation costs will be credited towards entire repair. Non-
repaired products can be returned at customer‟s cost.
 Freight must be prepaid on goods returned to UVP by the customer.
For complete terms and conditions, contact UVP.