Rockwell Automation Arena Packaging Users Guide - Manual (Page 9)

1 • W ELCOME TO THE A RENA P ACKAGING T EMPLATE
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Get phone support
Rockwell Automation’s support team of outstanding professionals provides top-notch
technical support—monitoring and tracking your experience with our simulation products
to pave the road to your success in understanding and improving your performance.
Rockwell Automation provides full support for the entire Arena family of products.
Questions concerning installation, how modules work, the use of the model editor, and the
use of the software are handled by technical support.
A RENA TECHNICAL SUPPORT INCLUDES :
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(for users on active maintenance) a technical support hotline and e-mail address
staffed by full-time, experienced professionals
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help with installation problems or questions related to the software’s requirements
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troubleshooting
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limited support regarding the interaction of Arena with other programs
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support of the Arena Object Model, which is used in Microsoft Visual Basic for
Applications.
If you call the support line (1.440.646.3434), you should be at your computer and be
prepared to give the following information:
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the product serial number
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the product version number
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the operating system you are using
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the exact wording of any messages that appeared on your screen
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a description of what happened and what you were doing when the problem occurred
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a description of how you tried to solve the problem.
Get Web support
In addition to phone support, the Rockwell Automation Customer Support Center offers
extensive online knowledgebases of tech notes and frequently asked questions for support
of non-urgent issues. These databases are updated daily by our support specialists.
To receive regular e-mail messages with links to the latest tech notes, software updates,
and firmware updates for the products that are of interest to you or to submit an online
support request, go to support.rockwellautomation.com/supportrequests.
And be sure to check the Arena User Zone section of our Web site at www.ArenaSimula-
tion.com. The User Zone links to a peer-to-peer forum on Arena topics and has a link to a
download page where you can check for possible software updates (patches). If you can’t
find the answer you need, contact your local representative or Arena technical support.