Balboa Water Group Dolphin II - Manual (Page 36)

36
TROUBLESHOOTING
PROBLEM: LED does not blink when you press a key.
SOLUTION: Replace the batteries with two (2) new AA
alkaline batteries (see page 7).
PROBLEM: LED blinks when you press a key, but
home entertainment component does
not respond.
SOLUTION: Make sure you are aiming the Dolphin at
your home entertainment component and
that you are within 15 feet of the
component you are trying to control.
PROBLEM: The Dolphin does not control home
entertainment components or commands
are not performing properly.
SOLUTION: Try all listed codes for the component
brand being set up. Make sure all
components can be operated with an
infrared remote control.
PROBLEM: TV/VCR combo does not respond properly.
SOLUTION: Use the VCR codes for your brand. Some
combo units may require both a TV code
and a VCR code for full operation (see
pages 8-15).
PROBLEM: No volume on a second TV.
SOLUTION: Follow instructions in Changing Volume
Lock (see page 28).
PROBLEM: CH+ , CH– , and LAST do not work for
your RCA TV.
SOLUTION: Due to RCA design (1983-1987), only the
original remote control will operate
these functions.
PROBLEM: Changing channels does not work properly.
SOLUTION: If original remote control required
pressing ENTER to change channels, press
ENTER on the Dolphin after entering a
channel number.
PROBLEM: Tried “Search Method” and still could not
find a working code.
SOLUTION: Try the “Search Method” again after
clearing out the device key as follows:
Press and hold ENTER until red light blinks
twice, then release. Next enter 9 - 9 - 2.
Then press and release the device key to be
cleared twice.
PROBLEM: Dolphin does not control spa (but does
control other devices).
SOLUTION: If spa has RF receiver: 1) Try it at different
distances. You may be too close or too far
away. 2) Make sure the correct address is
set on the spa for the set up code you
entered on the Dolphin. Set the spa address
back to 0. If your spa has addressing
capability, enter set up code 0000 on the
Dolphin. If that works, set a new address
on the spa, and enter the corresponding
set up code on the Dolphin.
If it stops working again, the necessary
equipment for address is probably not
installed in the your spa. In that case, set
it back to 0/0000 and leave it there.
PROBLEM: Dolphin and spa are set to an address but
still experiencing interference from
neighbor's spa.
SOLUTION: You and your neighbor may have chosen
the same address. Choose a different
address and corresponding set up code.
PROBLEM: My spa was just serviced. Everything works
now, except for my remote.
SOLUTION: Reprogram the spa address last used.
Repeat the Spa Addressing procedure if you
don’t remember the address.