1 network troubleshooting overview, Network troubleshooting overview – Metrohm NIRS XDS MultiVial Analyzer User Manual

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If your computer uses Windows 95, 98, or NT 4.0 for the operating system, we strongly recommend
upgrade to Windows XP for easiest connectivity. This may require a full computer upgrade, as older
computers may not have the processor speed, memory, or connectivity required to run Windows XP
with full Ethernet compatibility.

1.

Vision cannot see any

instrument on the
connection path.
Click on the “down
arrow” at the right
side of the empty field
to see if instrument(s)
are shown.

Solution: By expanding the
field, Vision can display the
instruments shown.

Note that only the top
instrument, Serial #3010-
0878, is “Available”. Highlight
it and click “OK”.

2.

Vision still sees no

instrument(s) after
expanding the field.
This indicates
connection or
network issues.

Verify Cable Type:

Verify correct cable type for hookup. Most networks use “patch” cables. Free-standing systems use a
“crossover cable”. Power down the XDS instrument, then power it back up. Wait 120 seconds for the
XDS instrument to fully reset its communication. If an instrument is shown, proceed to “Acquire”,
“Connect” in Vision.

If this does not resolve the problem, continue to the next section.

3.6.1

Network Troubleshooting Overview

If no XDS instrument shows as “available”, there may be a setting which should be changed. It may
be necessary to contact your IT department for assistance with these issues.

First, verify that the network has a DHCP Server. If no DHCP server is available, the instrument must
be connected by Direct connection, using a crossover cable. If this is the case, proceed to the section
entitled “Direct Connection Troubleshooting Overview”.

Network Solution 1:

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