Unitec WashPay - Manual (Page 41)

W A S H P A Y
Document Number: WP1010
Document Title: WashPay Owners Manual
Note: The pulse count is a two-digit cumulative counter. After reaching 99, the next pulse will
reset the counter back to 00.
• Track 1 – When a card other than the Self Test card is swiped, this test will display GOOD if
the Track 1 data was read correctly and BAD if it was not.
• Track 2 - When a card other than the Self Test card is swiped, this test will display GOOD if
the Track 2 data was read correctly and BAD if it was not.
4.1.2 Display Status
Use the Display Status card to display valuable debug information on the paynode’s LCD screen. The
information will be shown for 30 seconds before the paynode returns to normal operation.
4.1.3 Reset Capture Memory
A Reset Capture Memory swipe card was supplied with the WashPay system. Swiping this card in the
Card Terminal will erase all transaction data that has been stored locally in the Card Terminal.
4.2 Card Reader
The card reader is installed on the front of the Card Terminal and requires the following maintenance.
4.2.1 Cleaning the Card Reader
The internal card reader sensing devices accumulate dirt over time. As this happens, the credit card
reader acceptance rate will begin to decline.
It is best to clean your card reader using card reader cleaning cards. These cleaner cards may be
purchased directly from your distributor or from the manufacturer of the cleaner cards. The cleaner
cards are Unitec stock #MS2031 and can also be purchased from Clean Team by calling 1-800-888-
8830.
4.2.2 Troubleshooting the Card Reader
The magnetic card reader typically reads both tracks 1 and 2. In nearly all card formats, the important
data is on track 2. Major credit cards encode the customer’s name on track 1. In the event that track 1
is not read for a credit card, the transaction should still go through but the WashPay will not capture
the customer’s name. Use the Paynode Self Test card to see if tracks 1 and 2 on a credit card are
reading properly.