ADS Environmental Services FlowShark HV QR 775005 A2 - Manual (Page 7)

ADS FlowShark HV O&M Manual 7
Product Warranty
This section includes warranty information for the ADS FlowShark HV.
New Product Warranty
All new products manufactured by ADS will be free from defects in material and
workmanship for up to two (2) years following the date of shipment from ADS.
During this warranty period, upon satisfactory proof of a defect, the product may be
returned for repair or replacement, at ADS’s sole option. No returns will be accepted
unless the Owner has prepaid shipping and has received a prior authorization return
number from ADS. Please contact ADS to obtain an authorization return number.
Warranty repairs and replacements will be performed only by ADS. Any
unauthorized repair or replacement will void this product warranty. Any repair or
replacement will be covered by this new product warranty for ninety (90) days from
the date that such repaired or replaced product is shipped from ADS. This warranty is
available only if the product has been setup and operated in accordance with the
procedures outlined in the ADS Operations and Maintenance Manual. This warranty
does not apply to damage by catastrophes of nature, fire, explosion, acts of God
(including, but not limited to, lightning damage and power surges), accidents,
improper use or service, damage during transportation, or other similar causes beyond
ADS’s control.
Out of Warranty Product Repairs
After the new product warranty expires, a product may be returned, at the owner’s
prepaid expense, to ADS for repair. The owner will pay for all parts and labor
associated with the repair. Any repair part will be covered by the new product
warranty for 90 days from the date of shipment from ADS.
Troubleshooting Fee
ADS will charge a troubleshooting fee if the reported product defect cannot be found
and/or the reported defect is not due to a defect in materials or workmanship.
Shipping
All repaired products will be returned via surface transportation prepaid by ADS.
Import duties, fees, taxes, and other related charges are the responsibility of the
owner.