Cooper Instruments & Systems WTM 502 Wire Tension Meter - Manual (Page 15)

CF 142 13 V 08/09/05
8.0 WARRANTY REPAIR POLICY
Limited Warranty On Products
Any Cooper Instruments product which, under normal operating conditions, proves defective in material
or in workmanship within one year of the date of shipment by Cooper will be repaired or replaced free of
charge provided that a return material authorization is obtained from Cooper and the defective product is
sent, transportation charges prepaid, with notice of the defect, and it is established that the product has
been properly installed, maintained, and operated within the limits of rated and normal usage.
Replacement or repaired product will be shipped F.O.B. from our plant. The terms of this warranty do not
extend to any product or part thereof which, under normal usage, has an inherently shorter useful life than
one year. The replacement warranty detailed here is the buyer’s exclusive remedy, and will satisfy all
obligations of Cooper whether based on contract, negligence, or otherwise. Cooper is not responsible for
any incidental or consequential loss or damage which might result from a failure of any and all other
warranties, express or implied, including implied warranty of merchantability or fitness for particular
purpose. Any unauthorized disassembly or attempt to repair voids this warranty.
Obtaining Service Under Warranty
Advance authorization is required prior to the return to Cooper Instruments. Before returning the item,
contact the Repair Department c/o Cooper Instruments at (540) 349-4746 for a Return Material
Authorization number. Shipment to Cooper shall be at buyer’s expense and repaired or replacement
items will be shipped F.O.B. from our plant in Warrenton, Virginia. Non-verified problems or defects may
be subject to a $100 evaluation charge. Please return the original calibration data with the unit.
Repair Warranty
All repairs of Cooper products are warranted for a period of 90 days from date of shipment. This warranty
applies only to those items that were found defective and repaired; it does not apply to products in which
no defect was found and returned as is or merely recalibrated. It may be possible for out-of-warranty
products to be returned to the exact original specifications or dimensions.
*Technical description of the defect: In order to properly repair a product, it is absolutely necessary for
Cooper to receive information specifying the reason the product is being returned. Specific test data,
written observations on the failure and the specific corrective action you require are needed.