FORD 2013 Explorer v.1 - Manual (Page 471)

Voice command issues
Issue Possible
Cause(s)
Possible Solution(s)
SYNC does not
understand or is
calling the wrong
contact when I
want to make a
call. You may be using
the wrong voice
commands, OR
You may not be
saying the name
exactly as it is
saved, OR
Contacts in your
phonebook may
be very short and
similar, or they
may contain
special
characters, OR
Your phonebook
contacts may be
saved in CAPS. Review the phone voice
commands at the beginning of
the phone section.
Make sure you are saying the
contacts exactly as they are
listed. For example, if a contact
is saved as Joe Wilson, say “Call
Joe Wilson”.
The system works better if you
list full names such as “Joe
Wilson” rather than “Joe”.
Do not use special characters
such as 123 or ICE as the
system does not recognize them.
If contacts are saved in CAPS,
you have to spell them. JAKE
requires you to say, “ Call
J-A-K-E.”
SYNC
ா
471
2013 Explorer (exp)
Owners Guide gf, 1st Printing
USA (fus)