Cisco Linksys SPA9000 User Manual

Page 135

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5-11

Linksys SPA9000 Administrator Guide

Document Version 3.01

Chapter 5 Configuring the LVS Auto-Attendant

Switching Between Alternative AAs Using the IVR

Table 5-3

Parameter Descriptions

Parameter

Description

AA Dial Plan 1/2

This describes the dial plan rule that the Auto-Attendant uses in a particular
<form>.

AA Script 1/2/3

There are three parameters for storing Auto-Attendant scripts. One option is to
use these as different treatments for daytime hours, nighttime hours, and
weekends/holidays.

Daytime AA

Nighttime AA

Weekend/Holiday AA

Each parameter controls whether the corresponding Auto-Attendant service is
enabled or disabled. The corresponding IVR code is 79228#

Daytime AA Script

Nighttime AA Script

Weekend/Holiday AA
Script

This parameter specifies which script is used for a particular Auto-Attendant
treatment. The choices are 1 for the AA script 1 setting, 2 for the AA script 2
setting, and 3 for the AA script 3 setting.

DayTime Answer
Delay

NightTime Answer
Delay

Weekend/Holiday
Delay

Each Auto-Attendant service has a corresponding delay setting, which is the
number of seconds you want the Auto-Attendant to wait before answering. By
default, the DayTime Answer Delay setting is 12 seconds. The NightTime and
Weekend/Holiday Answer Delay settings are set to 0 (the Auto-Attendant
answers immediately).

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