Cisco Linksys SPA9000 - Manual (Page 62)

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Linksys SPA9000 Administrator Guide
Document Version 3.01
Chapter 2 Getting Started
Troubleshooting and Configuration FAQ
E. Make sure the configured proxy server on the phone matches the SPA9000 IP address. (Refer to the
phone documentation for details.)
2. The IP phone can make internal calls to other IP phones and analog phones but it cannot make
external calls.
Check to see whether the SPA9000 line is registered. Follow these steps:
A. Open the web browser on the administration computer.
B. Enter http://ipaddress/admin/voice/advanced.
C. On the Voice - Info screen, check to see if the Line 1 Status indicates that the Registration State says,
“Registered.”
D. If it is not registered, then verify that the User ID, Proxy, and Password supplied by your Internet
Telephony Service Provider (ITSP) are valid (these settings are configured on the Line page).
3. I made a call from an outside line, and I did not hear a ring tone after I entered the extension number.
First, try again and make sure you entered the extension number correctly. If you still do not hear a ring
tone, then follow these steps:
A. Open the web browser on the administration computer.
B. Enter http://ipaddress/admin/voice/status.
C. On the PBX Status screen, make sure the IP phone for that extension number is registered.
4. I made a call from an outside line, and the Auto-Attendant says, “Not a valid extension, please try
again.” However, I can make outgoing calls from the IP phone with that extension number.
Follow these steps:
A. Open the web browser on the administration computer.
B. Enter http://ipaddress/admin/voice/advanced.
C. Click the SIP tab.
D. On the Voice - SIP screen, add the extension number to the dial plan.
5. When an outside line calls the SPA9000, it rings one time and then goes to the Auto-Attendant.
By default, if no one answers the call after 12 seconds, then the call goes to the Auto-Attendant. To
change this setting, follow these steps:
A. Open the web browser on the administration computer.
B. Enter http://ipaddress/admin/voice/advanced.
C. Click the SIP tab.
D. On the Voice - SIP screen, change the appropriate Answer Delay setting (DayTime, NightTime, or
Weekends/Holidays).
6. How can I change greetings for the Auto-Attendant?
Connect an analog phone to the SPA9000 FXS port (Phone 1 or Phone 2) and use the Interactive Voice
Response Menu to record or change greetings. Refer to the“
Using the Interactive Voice Response
Interface, page 2-8 ” for instructions.
7. I want to use a different computer to access the administration web server. I entered http://ipaddress,
but this address did not work.
Any computer connected to your router should use the Internet (WAN) IP address of the
SPA9000. Use
the Interactive Voice Response Menu to find out the SPA9000 Internet IP address. Follow these steps:
A. Try pinging the IP address you are using. If you don’t get a reply, make sure the device is working,
connected, and that you have the correct address.
B. To determine the correct IP address of the administration web server:
a. Use a telephone connected to the Phone 1 port of the SPA9000.
b. Press **** (in other words, press the star key four times).