Calling sos – Sony PCV-130 User Manual
Page 153
Attention! The text in this document has been recognized automatically. To view the original document, you can use the "Original mode".
.ij
Calling SOS
Calling SOS
The SOS application enables you to exchange information with a Sony
Customer Support Representative (CSR). Using the built-in
speakerphone is the most convenient way to contact SOS. Here’s
how it works:
□
Type your name and a description of the problem in the SOS window
□
Dial the SOS hotline with a single click of the mouse
□
Specify the access level for the CSR
□
The CSR resolves the problem
Before using SOS, make sure the PC is connected to a phone line as
described in “Connecting the Phone Line and Phone" on page 12. If you
do not have a phone line connected to your PC, you can call SOS by
dialing U888-4SONYPC (1-888-476-6972).
If you call SOS using the speakerphone and you need to reboot your PC, you will lose your
connection to SOS Forthis reason, it is recommended thatyou connect a regular telephone
to the Sony PC as described in "Connecting the Phone Line and Phone" on page 12. You
can then take the receiver off the hook to maintain the connection while you reboot the PC.
14t