Sony PCV-E205 - Manual (Page 66)

VAIO MicroTower User Guide
1 Oil Change™
(Sony SOS Edition)
8 SonyFax-on-
Dewand
This program is preinstalled on your hard disk, and is
a useful companion to SOS. Using the Internet, it
provides updated device drivers, software fixes and
updates provided by Sony for the software titles
included with your Sony computer. SOS Oil Change
scans your computer to identify software applications
and their versions. It then logs on to the Internet,
compares your software configuration against the
Sony database, and notifies you of the software fixes
and updates available for your computer. For each fix
and update, it provides an explanation. After selecting
the software fixes and updates you require, SOS Oil
Change downloads and installs the selected items. If,
for any reason, the new software/device driver is not
installed successfully, your current configuration will
be retained. To contact SOS Oil Change support dial 1-
888-4SONYPC (1-888-476-6972).
This service provides you with answers to commonly
asked questions. You can use this automated service to
request a list of available topics and then select the
topics that you want to receive. To contact the Sony
fax-on-demand service, call 1-888-4SONYPC (1-888-
476-6972). (Requires a fax machine or your fax
software.)
This preinstalled program connects you to a Customer
Support Representative. SOS is available 24 hours a
day, seven days a week for 90 days after the original
date of purchase. Connect your modem before you
call, so the representative can access your system if
necessary. “Calling SOS” on page 59 describes how to
use the SOS software. Before calling SOS, tiy rurmlng
First Aid and Oil Change. You may find that this
resolves your problem. First Aid, Oil Change, and SOS
are all available from the Help Center on the Start
menu.
10 Calling SOS You can call and speak with a Sony Customer Support
Representative without using your computer by
calling 1-888-4SONYPC (1-888-476-6972). Software
support is available 24 hours a day, seven days a week
for 90 days after the original date of purchase.
9 Sony SOS software