Sony PCV-E205 - Manual (Page 68)

VAIO MicroTower User Guide
When the Remote Command Security dialog box appears, select an
access level by clicking one of these options:
Option Description
Full access Allows the CSR to fully interact with your computer.
The CSR can access all the files on your hard disk drive
and can copy files to and from your computer to solve
your problem.
Limited access Lets the CSR view your system, but you must approve
every action the CSR takes. If the CSR wants to copy a
file, for example, the Remote Command Permission
dialog box prompts you to approve this action.
No access Prevents the CSR from accessing your system. You must
perform all the operations as described to you by the
CSR.
You can change the access level during your tall to SOS.
Discuss the problem with the CSR and follow the CSR’s instructions
to resolve the problem.
^ You may hea* beeps on the line as the system switches between voice and data modes.
You can ignore these beeps.
' When a fiie is being transmitted between your computer and SOS, a status box displays
the progress of the file transfer.
6 To end a call, just hang up the phone when you are finished.
7 Click the Close box at the top right comer of the SOS window or
select Exit from the File menu to close the SOS window.
^ If you do not have a phone line connected to your computer, you can call SOS by dialing
1-888-4SONYPC (1 -888-476-6972). Support using SOS is available for 90 days from the
original date of purchase.