Kontron M2M Smart Services Developer Kit User Manual - Manual (Page 39)

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
Make sure the correct networking software is installed. If you have added a pre-certified module to the system
other than the Ericsson F5521gw, drivers must be added as part of the installation process.
Problems with Newly Installed Application Software
Problems that occur when you run new application software are usually related to the software, not the Kontron M2M
System. Faulty equipment is unlikely, especially if other software runs correctly.
Check the following:

Make sure the system meets the minimum hardware requirements for the software. See the software
documentation.

Make sure the software is properly installed and configured for the system. See the software documentation.

Use only an authorized copy. Unauthorized copies often do not work.

Make sure the correct device drivers installed.
If the problems persist, contact the software vendor’s customer service representative.
Problems with Host Computer Display Accessing Demos and Tools on the LiveUSB Drive
Please review the Getting Started Guide that is a document on the LiveUSB drive. There are troubleshooting sections
in that document in case your host computer is having difficulty displaying content.
Problems with Application Software that Ran Correctly Earlier
Problems that occur after the system hardware and software have been running correctly sometimes indicate
equipment failure. However, they can also be caused by file corruption or changes to the software configuration.
Check the following:

Uninstall and reinstall the software. Make sure all necessary files are installed.

If the problems are intermittent, there may be a loose cable, dirt in the keyboard (if keyboard input is incorrect), a
marginal power supply, or other random component failures.

If you suspect that a transient voltage spike, power outage, or brownout might have occurred, reload the
software and try running it again. Symptoms of voltage spikes include a flickering video display, unexpected
system reboots, and the system not responding to user commands.
NOTE: For AC power, if you are getting random errors in your data files, they may be getting corrupted by
voltage spikes on your power line. If you are experiencing any of the above symptoms that might
indicate voltage spikes on the power line, you may want to install a surge suppressor between the
power outlet and the system power cord.
Only use an IEC320-C7 power cord with the power
supply provided in the kit.