Mercedes-Benz E-Cab 2013 Owners Manual - Manual (Page 281)

1-800-FOR-MERCedes (1-800-367-6372)
or 1-888-990-9007
R
Canada: Customer Service at
1-888-923-8367
Emergency call
Important safety notes
G
WARNING
If the indicator lamp in the SOS button is
flashing continuously and no voice
connection with the Response center has
been established, then the mbrace system
has not been able to initiate an emergency call
(e.g. the relevant mobile phone network is not
available).
The
Call Failed message is displayed in the
multifunction display and must be confirmed.
Should this occur, assistance must be
summoned by other means.
! A license agreement must exist in order
to activate the mbrace service. Ensure that
your system is activated and ready for use,
and press the ï MB Info call button to
register. If any of the steps mentioned is
not carried out, the system may not be
activated.
If you have questions about the activation,
contact one of the following telephone
assistance services:
R USA: Mercedes-Benz Customer
Assistance Center under
1-800-FOR-MERCedes
(1-800-367-6372) or 1-888-990-9007
R
Canada: Customer Service at
1-888-923-8367
An emergency call is dialed automatically if
an air bag or Emergency Tensioning Device is
triggered.
i You cannot end an automatically
triggered emergency call yourself.
An emergency call can also be initiated
manually.
As soon as the emergency call has been
initiated, the indicator lamp in the SOS button
flashes. The
Connecting Call message
appears on the multifunction display.
The audio output is muted.
Once the connection has been made, the
Call Connected message appears in the
multifunction display.
All important information on the emergency
is transmitted, for example:
R current location of the vehicle (as
determined by the GPS system)
R
vehicle identification number
R
information on serious accidents
Shortly after the emergency call has been
initiated, a voice connection is automatically
established between the Mercedes-Benz
Customer Assistance Center and the vehicle
occupants. If the vehicle occupants respond,
the Mercedes-Benz Customer Assistance
Center attempts to get more information on
the emergency.
i If there is no response from the vehicle
occupants, an ambulance is immediately
sent to the vehicle.
Making an emergency call
G WARNING
If you feel at any way in jeopardy when in the
vehicle (e.g. smoke or fire in the vehicle,
vehicle in a dangerous road location), please
do not wait for voice contact after you have
pressed the SOS button. Carefully leave the
vehicle and move to a safe location. The
Response Center will automatically contact
local emergency officials with the vehicle's
approximate location if they receive an
automatic SOS signal and cannot make voice
contact with the vehicle occupants.
Features
279
Stowage and features
Z