Hangar 9 Alpha 40 ARF Trainer - Manual (Page 51)

51 Hangar 9 Alpha 40 ARF Assembly Manual
Country of Purchase Horizon Hobby Address Phone Number/ Email
United States Horizon Service Center
(Electronics and engines) 4105 Fieldstone Rd
Champaign, Illinois
61822 USA
877-504-0233
[email protected]
Horizon Product Support
(All other products) 4105 Fieldstone Rd
Champaign, Illinois
61822 USA
877-504-0233
[email protected]
United Kingdom Horizon Hobby Limited Units 1-4 Ployters Rd
Staple Tye
Harlow, Essex
CM18 7NS
United Kingdom
+44 (0) 1279 641 097
[email protected]
Germany Horizon Technischer Service Hamburger Str. 10
25335 Elmshorn
Germany
+49 4121 46199 66
[email protected]
France Horizon Hobby SAS 14 Rue Gustave Eiffel
Zone d’Activité du Réveil Matin
91230 Montgeron
+33 (0) 1 60 47 44 70
STRICT LIABILITY. Further, in no event shall the liability of
Horizon exceed the individual price of the Product on which
liability is asserted. As Horizon has no control over use,
setup, final assembly, modification or misuse, no liability
shall be assumed nor accepted for any resulting damage or
injury. By the act of use, setup or assembly, the user accepts
all resulting liability.
If you as the Purchaser or user are not prepared to accept
the liability associated with the use of this Product, you
are advised to return this Product immediately in new and
unused condition to the place of purchase.
Law: These Terms are governed by Illinois law (without
regard to conflict of law principals).
WARRANTy SERvICES
QuESTIoNS, ASSISTANCE, ANd REPAIRS
Your local hobby store and/or place of purchase cannot
provide warranty support or repair. Once assembly, setup
or use of the Product has been started, you must contact
Horizon directly. This will enable Horizon to better answer
your questions and service you in the event that you may
need any assistance. For questions or assistance, please
direct your email to [email protected], or
call 877.504.0233 toll free to speak to a Product Support
representative. You may also find information on our website
at www.horizonhobby.com.
INSPECTIoN oR REPAIRS
If this Product needs to be inspected or repaired, please
use the Horizon Online Repair Request submission process
found on our website or call Horizon to obtain a Return
Merchandise Authorization (RMA) number. Pack the Product
securely using a shipping carton. Please note that original
boxes may be included, but are not designed to withstand
the rigors of shipping without additional protection. Ship
via a carrier that provides tracking and insurance for lost
or damaged parcels, as Horizon is not responsible for
merchandise until it arrives and is accepted at our facility. An
Online Repair Request is available at www.horizonhobby.com
http://www.horizonhobby.com under the Repairs tab. If you
do not have internet access, please contact Horizon Product
Support to obtain a RMA number along with instructions for
submitting your product for repair. When calling Horizon,
you will be asked to provide your complete name, street
address, email address and phone number where you can
be reached during business hours. When sending product
into Horizon, please include your RMA number, a list of the
included items, and a brief summary of the problem. A copy
of your original sales receipt must be included for warranty
consideration. Be sure your name, address, and RMA
number are clearly written on the outside of the shipping
carton.
Notice: Do not ship batteries to Horizon. If you have any
issue with a battery, please contact the appropriate Horizon
Product Support office.
WARRANTy INSPECTIoN ANd REPAIRS
To receive warranty service, you must include your original
sales receipt verifying the proof-of-purchase date. Provided
warranty conditions have been met, your Product will be
repaired or replaced free of charge. Repair or replacement
decisions are at the sole discretion of Horizon.
NoN-WARRANTy REPAIRS
Should your repair not be covered by warranty the repair
will be completed and payment will be required without
notification or estimate of the expense unless the expense
exceeds 50% of the retail purchase cost. By submitting the
item for repair you are agreeing to payment of the repair
without notification. Repair estimates are available upon
request. You must include this request with your repair.
Non-warranty repair estimates will be billed a minimum of ½
hour of labor. In addition you will be billed for return freight.
Horizon accepts money orders and cashiers checks, as well
as Visa, MasterCard, American Express, and Discover cards.
By submitting any item to Horizon for inspection or repair,
you are agreeing to Horizon’s Terms and Conditions found
on our website under the Repairs tab.