AltiGen MAXCS 7.0 MaxOutlook - Manual (Page 59)

MaxOutlook Manual 53
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Call Waiting Options
Call waiting options are available only if the Enable Busy Call Handling
check box has been checked, but this option is available only for non-
workgroup calls.
• Single Call Waiting—sets up single call waiting. This feature gives an
alert tone (audio beep) to indicate that a call is waiting. Single Call
Waiting must be selected in order to conference incoming calls.
• Multiple Call Waiting—enables a “non-workgroup queue” of multiple
calls waiting. You must also select the Place Call In Queue option
under Enable Busy Call Handling to enable this option. This allows
you to transfer or park the current call before picking up the next call in
queue.
• Live Call Handling—when enabled, allows a caller to hear a ringback
tone when the called party is in voice mail, paging, transfer, or
conference state.
One Number Access (ONA)
If you are expecting calls that you want to receive regardless of where you
are, you can have the system forward those calls to you. You must specify
the Caller IDs for the calls you want forwarded, and the numbers where you
can be reached.
If the system is unable to connect the call (can’t identify a Caller ID or can’t
reach you at any of the numbers you specify), the call is sent to your voice
mail.
When you answer an ONA call, you may be required to enter your extension
password, depending on the configuration for your extension set by your
system administrator.
Before You Set Up ONA
• ONA must be enabled for your extension by your system administrator.
• The settings on your MaxOutlook Call Handling tab must not conflict
with ONA. Specifically:
 Enable Do Not Disturb must not be checked. If it is, when your line
is busy, all calls will go into voice mail and not to the ONA forwarding
numbers you specify.
 Enable Forward to must not be checked. If it is, all calls will be
forwarded according to this setting.
See “Call Handling” on page 51 for details on these settings.