Using a phrase, Recording a phrase, Using a phrase recording a phrase – AltiGen MAXCS 7.0 MaxOutlook User Manual
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66 MaxAgent Manual
The MaxCall tab has four columns:
•
Phrase—List of phrases, or scripts, that you have recorded. These are
stored on the MAXCS server.
•
Date—The date the phrase was recorded or last modified.
•
Duration—The duration of the phrase in hh:mm:ss format.
•
Notes—Notes you enter about the phrase. Double-click the Notes cell
to enter notes.
The drop-down list at the bottom displays campaign names and the transmit
caller ID for each campaign.
Using a Phrase
1.
From the Campaign Transmit CID drop-down list, select the campaign
applicable to your call. If the callee’s phone displays caller ID, his
display will show the caller ID configured for this campaign instead of
the actual caller ID.
2.
Make a call.
3.
If you get the other party’s voice mail, click the Transfer to Phrase
button. MAXCS takes control of the call and plays the selected phrase.
Your phone is released so you can make another call.
Note: Instead of selecting the phrase before making a call and then
clicking the Transfer to Phrase button, you can double-click on a
phrase after the call is connected.
Recording a Phrase
To record a message to add to the phrase list,