AvMap EKPIV series - Manual (Page 80)

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If this does not help, you can try one additional memory clear option. This is a factory default
RAM Clear that should only be tried after all other attempts have been made. When using the
RAM Clear feature, you will loose all user stored information and the EKP-IV will default to factory
settings. Before this step, you have the option of saving user Marks, Track history and Routes to a
User Compact Flash (this is an optional purchase from your dealer). To perform a RAM Clear see
Par. 15.5.1.
15.5.4 Customer Support
If you are unable to solve your operation problems, please contact C-MAP Aviation at 133 Falmouth
Road Mashpee, MA 0649, 508-539-3115 or 800.363.67, reporting the Software Release and
Cartography information available in the About page.
>‘MENU’ 1 sec. + “About...” + ‘ENTER’
Fig. 15.4.4 - About page
If it is necessary to return your EKP-IV for repair, you must obtain a return authorization (RA)
number from C-MAP Aviation prior to shipping the system. Include with the EKP-IV a description
of the problem, your RA number, and your name and address. If your return shipping address is
different, please include it. All packages are to be returned postage paid. As we are not responsible
for packages in transit, we recommend you purchase insurance and tracking information.
15.6 SySteM teSt
If you have connected your EKP-IV according to the instructions and chosen the proper menu
selections and are still having problems a RAM Clear will bring the system back to factory default
settings. Many times this will clear the errors and bring the EKP-IV back to operating condition. RAM
CLEAR can be found in the System Test Menu.