Kenmore 911.94752 - Manual (Page 33)

To save you time and money, before making a service call, check the list
below for any problem you may feel you have with the performance of your
range if the problem is something you cannot fix, use the Consumer Service
Numbers located at the back of this manual When making any calls, have
the Model No,, Serial No,, Repair Parts List, Use and Care Manual, and the
Date of Purchase available.
BEFORE Смит FOR SERVICE
PROBLEM POSSIBLE CAUSE POSSIBLE SOLUTION
Cooktop, oven, and
oven control will not
work. No power to range. Check the circuit breaker
or fuse. Make sure the
power cord is plugged in
Tiny scratches or
abrasions on the
cooktop. a. Use of incorrect
cleaning materials
b. Coarse particles
(salt, etc.) between
cookware bottom
and cooking surface
c. Cookware with rough
bottoms.
a. Use only Cooktop
Cleaning Creme®.
b. Make sure the cooktop
surface and bottom of
cookware are clean
before using.
c. Use only smooth-
bottomed cookware
Metal markings
on the cooktop surface
(may appear as
scratches).
Sliding or scraping
meta! utensils and
cookware across
cooktop surface. Use recommended
cleaning procedure
to clean the cooktop
surface.
Areas of
discoloration
on the cooktop
surface.
Mineral deposits from
water or food
Use recommended
cleaning procedure
to clean the cooktop
surface.
Dark streaks and
specks on the
cooktop surface. a. Incorrect cleaning
materials
b. Encrusted boilovers
or grease splatters,.
a. Use only the Cooktop
Cleaning Creme® on
the cooktop surface
b. Use razor scraper and
follow the directions in
the cleaning section of
this manual
Cooktop cooking
zones work, but
oven will not
turn on.
Oven controls set
incorrectly Check the baking and
broiling sections on
setting the oven control
correctly
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