Kenmore OASIS HT W10026626B - Manual (Page 23)

Are the water inlet valve screens clogged?
Turn off the water and remove inlet hoses from the washer.
Remove any accumulated film or particles. Reinstall hoses,
turn on water and check for leaks.
Are the hot and cold water faucets turned on?
Turn on the water.
Is the water inlet hose kinked?
Straighten the hoses.
Does the water level seem too low, or does the washer
appear to not fill completely?
The Auto Water Level feature senses the size of the load and
adds the correct amount of water for the load size. You may
notice during a cycle that the wash load is not completely
submerged in water. This is normal and necessary for clothes
to move.
Has a household fuse blown, or has a circuit breaker
tripped?
Replace the fuse or reset the circuit breaker. If the problem
continues, call an electrician.
Is the washer in a normal pause in the cycle?
The washer may pause during certain cycles. Allow the cycle
to continue.
Is the washer overloaded?
Wash smaller loads. See “Starting Your Washer” for
maximum load size.
Is there oversudsing?
Cancel the current cycle. Press RINSE/DRAIN & SPIN to drain
the load. Re-select your desired cycle and press START. Do
not add detergent. Use cold water.
Is the lid open?
The lid must be closed during operation. The washer will not
operate with the lid open.
Did you add more items to the load once the washer
started?
Once the load is wet, there may appear to be space for more
items. Do not add more than 1 or 2 garments after the cycle
has started. For best results determine load size with dry items
only.
Washer continues to fill or drain, or the cycle seems
stuck
Is the top of drain hose lower than the control knobs on
washer?
The top of the drain hose must be at least 39" (99 cm) above
the floor. See “Drain System.”
Does the drain hose fit too tightly in the standpipe, or is it
taped to the standpipe?
The drain hose should be loose yet fit securely. Do not seal
the drain hose with tape. The hose needs an air gap. See
“Installation Instructions.”
Washer won’t drain or spin; water remains in washer
Is the drain hose clogged, or the end of the drain hose
more than 96" (244 cm) above the floor?
See “Drain System.”
Is the lid open?
The lid must be closed during operation. The washer will not
operate with the lid open.
Is there excessive sudsing?
Always measure detergent. Follow detergent manufacturer’s
directions. If you have very soft water, you may need to use
less detergent. Use only High Efficiency (“HE”) detergent.
Wash/Rinse temperature
Are the hot and cold water inlet hoses reversed?
If the hot and cold water inlet hoses are reversed, the washer
will display an “HC” error code at the end of the cycle. See
“Connect the Inlet Hoses.”
Are you washing many loads?
As your frequency of loads washed increases, the water
temperature may decrease for hot and warm temperatures.
This is normal.
Did you select Save Energy Plus?
The Save Energy Plus option reduces wash and rinse water
temperatures to save energy. This option must be selected
prior to the start of the cycle. Save Energy Plus is only
available in the Heavy Duty and Whitest Whites cycles.
Do you have an ENERGY STAR washer?
The wash water temperatures may feel cooler to you than
those of your previous washer. This is normal.
Did you select Stain Treat?
The Stain Treat option helps to ensure better soil and stain
removal. Stain Treat uses the heater within the washer to
maintain the selected temperature setting throughout the
wash period.
Does the wash water temperature feel lower than usual?
As washing progresses, the wash temperature will decrease
slightly for hot and warm washes. This is normal.
To reduce wrinkling, the warm rinse is regulated to be cooler
than the warm wash.
Excessive sudsing
Did you use a non-HE detergent?
Regular or hand-washing detergents are not recommended
for this washer. Use only High Efficiency (“HE”) detergent.
Is there excessive sudsing?
Always measure detergent. Follow detergent manufacturer’s
directions. If you have very soft water, you might need to use
less detergent.
Was the cycle interrupted and then the Stain Treat option
selected?
The Stain Treat option should be started on a dry load only.
The Stain Treat option should not be selected after the tub
has started filling with water.
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