Vertical Communications TeleVantage 7.5 User Manual
Page 120
A-2
Q
When a user is logged in remotely from a trunk,
for the duration of the call, so that the
remote user can press ** to access the Hold menu, instead of pressing Flash. SIP external
stations can be configured to not require a voice resource in this case—see “Configuring
a user to use a SIP phone” in Chapter 14 in Administering TeleVantage.)
Q
When a caller to a call center queue is waiting on hold,
so that the caller can press a
key to leave a message or transfer out while listening to music on hold. This feature is
available to callers if the
Keys are only active while prompts are playing
checkbox is
not selected (on the Hold tab of the Queues dialog box in the TeleVantage
Administrator.) You can opt to not use a voice resource in this case by choosing when
the queue offers special-key options to callers. See “Offering the caller options while
waiting on the queue” Chapter 2 TeleVantage Call Center Administrator’s Guide.
Q
When a hands-free analog station is configured to allow dialing
so that the user can
press a digit key to start dialing immediately. You can opt not to use a voice resource in
this case when configuring the hands-free feature. (You do not need to do so on digital
stations, because they do not require a voice resource to initiate dialing while in
hands-free mode.) See “Configuring a station for hands-free answering” in Chapter 7 in
Administering TeleVantage.
Analog stations may briefly use a voice resource for ADSI or CLASS features. In these cases,
TeleVantage may use a second voice resource if the voice resource already allocated to the
station is not capable of providing these features.
Q
While ringing with Caller ID.
(Intel Dialogic MSIx boards only—DM3 boards do not
require a voice resource for this operation. Not applicable to Intel HMP.)
Q
While sending Caller ID on Call Waiting.
(MSIx and HDSIx boards only—other DM3
boards do not require a voice resource for this operation. Not applicable to Intel HMP.)
Q
While setting the message waiting indicator.
(MSIx boards only—DM3 boards do not
require a voice resource for this operation. Not applicable to Intel HMP.) Note that this
can result in up to half of your voice resources being used at once at Server startup if
many users have unread voice messages. See “Conserving voice resources” on page A-4
for information on how to tune resource usage in this case.
Q
For ADSI phones, when performing voice-first answering, paging or intercom.
(Applies to all boards that provide analog station resources.) Note that paging multiple
phones can result in up to half of your voice resources being used at once. See
“Conserving voice resources” on page A-4 for information on how to tune resource
usage in this case.
TeleVantage may use additional voice resources (beyond those required by trunks and physical
stations as described above) for the following operations:
Q
System call recording.
System call recording requires one additional voice resource for
each call occurring in the TeleVantage system at any given time, including internal
(station to station) calls (if you configured system call recording to record internal calls.)
Calls that you have exempted from system call recording do not require the additional
voice resource. For more on system call recording, see Chapter 4 in Administering
TeleVantage.