Certified International DAStape - Manual (Page 41)

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6 Warranty and Repair
This chapter reviews the DAStape warranty and Spectra Logic’s repair policies.
Limited Warranty
Spectra Logic warrants the DAStape unit to be in good working order for a period of
three full years from the date of shipment from Spectra Logic or an authorized Spectra
Logic dealer. Should this product fail to be in good working order at any time during
this three-year period, Spectra Logic will, at its option, repair or replace this product at
no additional charge except as follows:
Suspect parts sent to Spectra Logic will be repaired or replaced. Exchanged parts will
be either reconditioned or new at the option of Spectra Logic. This limited warranty
does not include:
• Service to repair damage resulting from accident
• Disaster, misuse, and abuse
• Non-Spectra Logic modification of the product including, but not limited to,
product expansion through plug-in additions except as provided by Spectra Logic
• Removal of serial number tags
• Physical damage caused by inadequate packaging
• Tape head cleaning performed on drives provided by Spectra Logic with a non-
certified cleaning cartridge
• Drives purchased from vendors other than Spectra Logic
If any of the above conditions exist, Spectra Logic reserves the right to repair the unit
at the current fixed price of repair.
Warranty service can be acquired during the three-year period by shipping the product
to Spectra Logic with an invoice and Return Materials Authorization (RMA) number.
Note: No return can be accepted without an RMA number from Spectra
Logic Technical Support. Returns must be shipped prepaid in their
original packing containers; damage incurred in transit is not
covered by Spectra Logic's warranty.