Certified International DAStape - Manual (Page 42)

Chapter 6. Warranty and Repair
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Spectra Logic makes no other warranties, expressed or implied, and specifically
disclaims any warranty of merchantability or fitness for a particular purpose or use. If
this product is not in good working condition as warranted above, your sole remedy
shall be replacement or repair as provided above. In no event will Spectra Logic be
liable to you for any damages, including any lost profits, lost savings, or other
incidental or consequential damages arising out of the use of or inability to use such
product, even if Spectra Logic has been advised of the possibility of such damages, or
for any claim by any other party.
Warranty Shipping
The DAStape unit must be returned in the original carton and packed with the original
packing material. Failure to do so will void the warranty. See the label on the inside lid
of the shipping container for instructions on packing the DAStape.
The purchaser is responsible for paying the shipping and insurance charges for
warranty goods to Spectra Logic. Spectra Logic will pay for shipping the repaired item
back to the purchaser.
International warranty repairs must be accompanied by a commercial invoice, a
packing slip, and a carrier waybill. The following must be written on the invoice:
GOODS OF U.S. ORIGIN, RETURN FOR WARRANTY REPAIR, VALUE FOR CUSTOMS USE ONLY.
Import duties assessed on incoming shipments will be prorated to the customer’s
account if proper documentation does not accompany the shipment.
Warranty Turnaround Time
A standard repair turnaround time is two weeks from receipt of the product. Spectra
Logic shall reserve the right to replace the unit if it cannot be repaired within the two
week time frame. A 48-hour turnaround is available for an additional charge.
Warranty Provisions for Units Located in Europe
Spectra Logic has implemented special arrangements for honoring warranties on
libraries located in Europe. Please contact Spectra Logic Technical Support for details.
Out-of-Warranty Repairs
Contact Technical Support for the current fixed repair price for DAStape. The repair is
warranted for ninety days from the date the unit is shipped to a customer.
Out-of-Warranty Shipping
All non-warranty units will be shipped back to the purchaser as determined by the
purchaser. Shipping charges to and from Spectra Logic are the responsibility of the