Microtel CellStat v.1.22 - Manual (Page 27)

MICROTEL CellStat
TM
25
Troubleshooting Guide
Symptom: Unable to place telephone calls (Line LED comes on but no ring at called
telephone number).
Cause: Phone number not entered correctly.
Cause: Call being placed to different number than expected.
Cause: Phone line not plugged-in, phone line broken or in use.
Cause No touch-tone service, use pulse dial by pre-pending *1 to each phone number.
Symptom: Unable to program with local telephone.
Cause: External 12 VDC power required. (Green AC power/charging LED must be on)
Cause: Incorrect command format (all commands begin with * or **). To clear out the
message buffer at any time, press the ‘#’ key.
Cause: Touch-tone phone must be used (listen for tones when keys are pressed).
Cause: Phone not plugged in correctly (local telephone must be plugged into PHONE
jack, and OFF HOOK LED should be on).
Cause: Dialer off-hook placing call (RING/ACTIVE LED is on).
Cause: Very loud or noisy environment -- program from remote phone or use a mute
button on the local phone.
Symptom: Not placing alarm call (RING/ACTIVE LED does not come on).
Cause: Fault input not really in alarm or is not a new alarm. FAULT LED should blink.
Cause: Alarm delay is too long. Try setting a shorter Fault Delay period.
Cause: Local telephone is off-hook. Is OFF HOOK LED ON? This Halts the dialer.
Cause: Intercall (Snooze or Call-spacing) delay set. Dialer waits before next call.
Cause: No telephone numbers to call. Review telephone numbers.
Symptom: Dialer is dead (AC POWER LED is off).
Cause: Check power to dialer. Make sure it is wired properly.
Cause: No external power and internal battery is dead.
Symptom: Dialer is dead (AC POWER/CHARGING LED is ON, Power switch is ON)
Cause: Review all System and Fault Input configuration, and Telephone Numbers.
Nonvolatile data may have been corrupted, not entered, or incorrectly entered.
Enter *00- The dialer will recite the status of the dialer then “Data Error” if
there are any corrupted nonvolatile parameters. Reconfigure if this is the case.
Symptom: Not placing cellular alarm call(s).
Cause: Telephone number does not have a *70 at the beginning to indicate the dialer
should call out via the cellular connection. Review telephone number(s).
Cause: Cellular prepaid balance is too low. Check remaining balance by querying
dialer with *00 command. Follow instructions earlier in this manual to refill
account.
Cause: Cellular prepaid service expired. Check remaining balance by querying dialer
with *00 command, or call Cingular or T-Mobile service number to check the
expiration date of the dialer’s prepaid minutes. Follow instructions earlier in
this manual to refill the account.
Cause: Poor or nonexistent cellular signal at location. Check cellular power level by
querying dialer with *00 command. Check cellular signal strength by observing
CELLULAR STATUS indicator number of blinks: 1 blink=weak or no service.
Symptom: Volume of dialer speech over cellular connection is too low / too loud.
Cause: While listening to dialer over a cellular connection, adjust volume by inserting a
small screwdriver into the CELLULAR VOLUME adjustment hole in the front