VACUUBRAND VACUU·CONTROL - Manual (Page 71)

Resolving problems
71 BA-N°: 999279/17.10.2014
Fault ` Cause 3 Remedy Personnel
Measured values
are only displayed
in the web browser
window, not down‑
loaded.
` ` Browser-dependent.
` 3
Use a different web browser
for downloading, e. g., Firefox
or Internet Explorer 10 or
` 3
select “save as“ in your web
browser.
Control,
Admin
No GUI update
possible via quick
navigation.
` ` Firmware of an adapter has
been updated.
` ` The current GUI does not
match the firmware update.
A message recommending a
GUI update appears.
` 3
Use the direct link “ IP-
Address/admin/webLocal.
html “ to update the GUI soft-
ware.
` 3
Reload page after update.
` 3
Contact our Service .
Admin
No internet con‑
nection.
` ` WLAN adapter configured as
SoftAP or
` ` computer connected directly
to LAN adapter.
` 3
Integrate WLAN adapter via
WLAN router into your net-
work.
` 3
Use mobile data connection
via your SIM card to connect
to the internet.
Control,
Admin
Connection loss is
displayed.
` ` Network error.
` ` Web browser overloaded.
` ` Controller or vacuum system
switched off.
` ` Cable removed from adapter.
` ` Cable defective or loose con-
tact at connector.
` ` Adapter has been removed.
` ` More than X users are
already accessing the
VACUUCONTROL remote
control. .
` 3
Remove network error.
` 3
Reload page.
` 3
Switch on controller or vac-
uum system again.
` 3
Check cables and connec-
tions.
` 3
Replace defective parts.
` 3
Remote control requires a
connected adapter for opera-
tion  reconnect adapter.
Control,
Admin
Language changes
automatically
` ` With each website relaod, the
language switches to the one
that is preset on the connec-
ted CVC 3000.
` ` Storing cookies (to fix lan-
guage selection) is not possi-
ble with WLAN‑/LAN adapter.
` 3
Reselect required language View,
Control,
Admin
The troubleshooting table “Fault ‑ Cause ‑ Remedy“ will help you identify and
correct the most common errors.
>
Please contact our Service department if you are unable to resolve an error using
the information provided in this table.