Ambir ImageScan Pro 820i - Manual (Page 36)

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APPENDIX B:
CUSTOMER SERVICE AND WARRANTY
For further assistance, visit our website or call our customer support number.
One of our representatives will be happy to assist you Monday through
Friday during office hours.
To avoid delays, please have the following information ready before calling:
 Scanner name and model number
 Scanner serial number (Located on the back of the scanner)
 Scanner CD version and part number
 A detailed description of the problem
 Your current operating system
 Name of software package(s), version or release number and
manufacturer of the software
 Other USB devices installed
Technical Support
Free Support Through Email & Web
Visit Ambir’s website at www.ambir.com for online access to technical
support information including: installation guides, FAQs, troubleshooting tips,
and driver downloads. Contact email addresses and a chat feature are also
available online for your convenience in reaching us should you need
further assistance.
Technical Support by Telephone
Support is available from 7:00 a.m. – 7:00 p.m. Central Time Monday-Friday
by dialing (630) 530-5400 or (800) 915-9930, option 3. For all Ambir scanners
you can speak directly to a technical support representative or leave a
message for a call back. You will be connected to a highly trained, friendly
and professional support agent who will work with you to resolve your issue.
For expediency when you call please be in front of your system with your
software and documentation handy for troubleshooting.
*We will make every effort to respond to telephone support calls within 1
business day. However, we strongly suggest that you make initial contact via
email with an explanation of the problem you are experiencing and a call-
back number should we need to speak to you directly.
Product Warranty Information
Statement of Limited Warranty for the United States, Canada and European
Economic Community: