Hall Research VSA-51-R - Manual (Page 44)

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VSA-51
4 Troubleshooting & FAQs
These FAQs address some of the more common issues and questions. Please review these thoroughly before contacting
support.
4.1 Video Issues
This addresses some common issues that may affect video.
Screen is blank or there is no video displaying
• Ensure all video cables are securely connected and that all sources and display have power.
• Make sure the correct video source is selected.
• Verify input plates have power by noting the Power LED status. If the LED is not on then the input is not
transmitting to the receiver.
• Verify cat5 cables connecting the input plates to the receiver are within their specified max length.
HDMI video not displaying
• HDMI input plate should be about 150 ft from the receiver. This distance may vary depending on the display
in use so if you are approaching this length then you may want to test with a shorter cable length.
• Make sure ports A and B are properly connected and not reversed.
Analog video has red skew
• Try using skew free cat5 cable or reduce the length of the cable.
4.2 Audio Issues
No audio
• Verify speakers or audio system is properly connected. If necessary, bypass any extra audio equipment to
make sure audio is coming from the receiver.
• Make sure the audio is not muted and that the volume is set to a reasonable level.
• Check the max volume settings in the configuration. The max volume setting should not be set too low that it
is not audible.
• In some cases, over-current may have caused the audio amp to shut-down which will cause no amplified
audio from the system whatsoever. To correct this, mute both the source and mic audio. This will force the
audio processor to reset. Once you un-mute either of the audio sources the amp should be active again.
Volume is too low
• Check the max volume settings in the configuration. If the max volume is set too low then it would cause the
volume to be weak even with the volume level all the way up.
• If the audio is being routed through any other equipment then first bypass the equipment to verify audio is
coming from the receiver.
4.3 Electrical Issues
Input Plates are not powering up
• Check to make sure the cat5 cables are connected to the proper ports on the input plate and the receiver.
• Verify the wiring is correct on the cat5 cables. It should be a typical straight through wiring.
Double-Mute
If the system has no amplified audio output whatsoever, it could be that the audio amp is shut-
down due to over current. To recover from this condition, mute the microphone and the A/V source
simultaneously. This will reset the amp. Upon un-muting either source, the Amp should be working