Heath Consultants EyeCGas - Manual (Page 36)

EYE-C-GAS user's manual
Page 36 P/N PS8G9006-Rev 1
www.heathus.com www.opgal.com
10 Technical Support / Service
NOTE:
Before contacting Opgal on a technical support or service matter, please consult the
Troubleshooting section of this manual. Many common issues are listed in this section and you
may find a quick answer or solution by checking this section before contacting Opgal.
Technical Support
For technical support inquiries, please follow the inquiry submission instructions on our technical
support page at www.gasleaksolutions.com/support. Our team will assess your question or issue
and respond back to you within 24 business hours.
Service
If your EYE-C-GAS Infrared Camera is not performing properly, please contact Opgal at +972
49953961. Describe the problem to the Opgal representative as completely as possible. For your
convenience, your representative may try to help you diagnose or correct the problem over the
phone. Before returning your EYE-C-GAS Infrared Camera, you should verify with your
representative that the product should be returned to Opgal. Opgal Customer Service will provide
you with written permission and a return authorization number.
If the return is a non-warranty repair, an Opgal Customer Service Representative will provide you
with a repair invoice estimate. To authorize repair, you must provide Opgal a purchase order for
the amount of the estimate. Once Opgal receives your authorization, we will issue you a return
authorization number so that you can return the unit for service. If the cost of repairs exceeds the
stated quote by more than 15%, an Opgal representative will re-estimate your repair and will
contact you for authorization to complete repairs. After repairs are completed and the goods have
been returned to you, Opgal will invoice you for the actual repair amount.
NOTE
Do not attempt to disassemble the sealed case of your Opgal EYE-C-GAS Thermal Imager. If the
unit is not functioning properly, return it to Opgal (as described in the Service section) for
evaluation. Disassembling the unit voids all warranties.
Prior to returning your product, decontaminate and clean it to remove any hazardous or
contaminated materials that may have settled on the product during use. Laws and/or shipping
regulations prohibit the shipment of hazardous or contaminated materials. Products suspected of
contamination will be professionally decontaminated at the customer's expense.