Taser CAM-HD - Manual (Page 47)

TASER CAM HD Recorder
MMU0036 Rev: B Page 47 of 48
Symptom Cause Possible Solution
The TASER CAM HD
recorder is installed properly,
but the TASER CAM icon
does not display on the CID. The EC D’s firmware is outdated. Check if the firmware is at
revision V03.022 or higher.
Follow the instructions in
Chapter 8: Firmware Update.
If the problem persists,
contact TASER International
for instructions.
The CID is displaying OO%. The TASER CAM HD battery is
depleted. Charge the TASER CAM HD
recorder.
The CID is displaying LO
BATT. When the TASER CAM HD
battery is at 20% to 1%, the CID
will flash “LO BATT”. The ECD
and TASER CAM HD Recorder
will continue normal functionality
during this time. However, the
battery needs to be charged. Charge the TASER CAM
recorder.
The CID colors are reversed,
and the CID is flashing. The lens is obstructed (possibly
by the o
perator’s hand).
Check for obstructions over
the lens. Remove the
obstructions.
The X2 ECD is not working
at all with the TASER CAM
HD recorder inserted. The TASER CAM HD recorder is
not fully inserted. Remove the TASER CAM
HD recorder, clean the
contacts, and fully insert the
recorder into the X2 ECD.
If the problem persists,
contact TASER International
for further instructions.
The EVIDENCE Sync
application does not
recognize the device. The USB port is not working on
the PC. Use a different port on the
PC.
The USB cable is not fully
inserted into the PC. Fully insert the USB cable
into the PC and TASER
CAM HD recorder
If the problem persists after
applying the above solutions,
contact TASER International
for further instructions.
LO BATT