Casella CEL Automatic weather station - Manual (Page 31)

5. SERVICE AND WARRANTY
To ensure its conformity with the specification, this instrument is thoroughly
inspected and it’s accuracy verified prior to dispatch. All technical information is
filed under the instrument serial number, which should, therefore, be quoted in
any correspondence.
The manufacturers undertake to rectify any defect in the instrument
that is directly attributable to faulty design or assembly, and which becomes
apparent during the warranty period. In order to take advantage of this
warranty, the instrument must be returned, carriage paid, to the manufacturer’s
factory or accredited agent, where necessary repairs will be carried out.
The warranty period runs for 12 months from the date of receipt of
goods, with exceptions on certain specialised components supplied by other
manufacturers which may be warranted for shorter or longer periods by their
actual manufacturers. In all such cases, the benefit of these undertakings will be
passed on to the user.
CASELLA CEL’s liability is limited to items of their own manufacture,
and they do not accept liability for any loss resulting from the operation or
interpretation of the results from this equipment.
To obtain repair under warranty or for servicing, the instrument should
be packed and returned in it’s original packing or an equivalent. Insure to full
value and ship pre-paid to Casella CEL Customer Services Department at
Bedford. For repair or service outside the United Kingdom, please return to
Casella CEL’s locally appointed distributor.
Please include a letter giving full details with your packing list. It
should contain the following information:
Instrument Type(s), Serial Number(s) and Firmware
Version Number(s),
Customer name and address,
Contact name and phone number,
Details of any PC and Software involved, including
Version Number(s),
Reason for returning the equipment with a detailed
description of the fault,
List of any error messages that may have been displayed.
The necessary adjustments or repairs will be carried out, and the instrument
returned as soon as possible.
After the warranty has expired (except on approved accounts) service
work is undertaken against quotations, and all packing and transit costs are
charged extra.
Casella CEL’s in house service department offers a comprehensive
range of repair and calibration services, designed to effect a fast and efficient
back-up for all our products. The Service Department is operated under the
scope of our BSI registration for products manufactured by us. We will however,
undertake the repair of other manufacturers equipment.
For further information please contact the service department at our
Bedford headquarters, who will be happy to provide quotations for individual
repairs or provide annual maintenance under contract.
Because of their policy of continuous product development, Casella CEL reserves the
right to change the contents of this Handbook without notice.
Service
Page 31 of 34
Automatic Weather Station
Assembly & Commissioning Handbook