Service and warranty – Casella CEL CEL24X User Manual
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13. SERVICE AND WARRANTY
The manufacturer undertakes to rectify any defect in the instrument directly
attributable to faulty design or assembly and which becomes apparent during the
warranty period. In order to take advantage of this warranty, the instrument must
be returned, carriage paid, to the manufacturer’s factory or accredited agent, where
necessary repairs will be carried out.
The warranty period runs for 24 months from the date of receipt of goods, with
exceptions on certain specialised components supplied by other manufacturers that
may be warranted for shorter or longer periods by their actual manufacturers. In all
such cases, the benefit of these undertakings will be passed on to the user.
CASELLA CEL’s liability is limited to items of their own manufacture, and they do not
accept liability for any loss resulting from the operation or interpretation of the results
from this equipment. To obtain repair under warranty, the instrument should be
packed and returned in it’s original packing or an equivalent either to CASELLA CEL’s
local agent, or in the case of U.K. domestic sales, to the CASELLA CEL Service
Department at Bedford., UK. Please include the following information:
Instrument Type(s), Serial Number(s) and Firmware Version Number(s), Customer
name and address, Contact name and phone number, details of any PC and
Software involved, including Version Number(s), reason for returning the equipment
with a detailed description of the fault and a list of any error messages that m ay
have been displayed.
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