ARRIS DCX3600 User Guide - Manual (Page 35)

Troubleshooting
Set-Top Entertainment Hub DCX3600-M • User Guide 28
365-095-25659 x.1
Troubleshooting
See the troubleshooting guidelines listed below for a possible solution to the problem you are
experiencing with the installation. If the problem is not resolved after performing the
diagnostics, contact the TAC for assistance (see
Getting Help for more information).
Table 8 – Troubleshooting Guidelines
Problem Possible solution
The DCX3600-
M will not
power ON • The DCX3600-M may have received a software update and may not power ON while the
new software is being installed. Try again in a few minutes.
• Verify that the AC power cord is connected to the DCX3600-M set-top and an AC outlet.
Unplug the DCX3600-M set-top from the AC outlet, plug it back in, and then press the
POWER button.
• If the DCX3600-M set-top is connected to a switched outlet on another unit, verify that
that unit is powered on. Unplug the power cord from the DCX3600-M AC outlet, plug it
back it in, and then press the POWER button. It is recommended that you use an
unswitched outlet, if possible.
• Press the POWER button on the DCX3600-M front panel instead of the remote control.
The batteries in the remote control may be depleted.
• If you are attempting to use an RF remote control to power on the DCX3600-M, the
DCX3600-M will not respond if the remote control has not been properly paired with the
DCX3600-M. Consult the RF4CE section of this manual for the procedures to pair and
un-pair an RF remote control with the DCX3600-M.
The remote
control does
not work • Verify that the remote control is in “Cable” mode.
• Verify that there are no obstructions between the remote control and the DCX3600-M.
Aim the remote control directly at the DCX3600-M front panel, not the TV or VCR.
• The angle between the remote control and the DCX3600-M may be too large. Stand in
front of the DCX3600-M and not too far to either side.
• Press and release operation keys one at a time, firmly and deliberately.
• Check the batteries in the remote control. Install new batteries if needed.
• If you are using an RF remote control with your DCX3600-M, please ensure that the
remote control has been properly paired with the DCX3600-M. Unlike an infrared (IR)
remote control, an RF remote control must be paired with the device it is intended to
control. Consult the RF4CE section of this manual for the procedures to pair and un-pair
an RF remote control with the DCX3600-M.
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