BECKHOFF CX9020 - Manual (Page 43)

Error handling and diagnostics
5.4 Faults
Please also refer to the Safety instructions section.
Possible faults and their correction
Fault Cause Measures
no function after the Embedded PC
has been switched on no power supply for the Embedded
PC
other causes 1. Check fuse
2. Measure voltage at connection,
check plug wiring
Call Beckhoff support
Embedded PC does not boot fully Hard disk damaged (e.g. due to
switching off while software is
running), incorrect setup,other
causes Check setup Call Beckhoff support
Computer boots, software starts,
but control does not operate
correctly Cause of the fault is either in the
software or in parts of the plant
outside the Embedded PC Call the manufacturer of the
machine or the software.
µSD card access error Faulty µSD card, faulty card slot Use a different µSD card to check
the card slot Call Beckhoff support
Embedded PC only works partially
or temporarily Defective components in the
Embedded PC Call Beckhoff support
Please make a note of the following information before contacting Beckhoff service or support:
1. Precise device ID: CXxxxx­xxxx
2. Serial number
3. Hardware version
4. Any interfaces (N030, N031, B110, ...)
5. TwinCAT version used
6. Any components / software used
The quickest response will come from support / service in your country. Therefore please contact your
regional contact. For details please refer to our website at www.beckhoff.de or ask your distribution partner.
CX9020 43 Version 1.1