Beurer BY 99 - Manual (Page 35)

35
Problem Solution
If no transmission is possible, you have the
option to retune the device signals digitally =
pairing.
1. Switch on the camera and parent unit.
2. Delete the camera in the menu of the parent unit
and then set up the camera again as described
in the “Add camera” section (see Chapter 8.5).
No connection can be established to the cam-
era.
Switch your WLAN router off and back on again.
Go through the registration again.
No connection can be made to the camera. Check that the camera is within range of the WLAN
router. If the function light flashes, place the cam-
era closer to the WLAN router for better reception.
There is no alarm warning sound on the smart-
phone/tablet.
Check whether your alarm settings have been ac-
tivated.
Videos cannot be recorded on the end device. Videos can only be saved on Android™ devices.
I cannot log into my user account after reg-
istration.
Check that the user name and password are cor-
rect.
I receive the error message “Your e-mail ID is
not registered”.
Make sure that you have registered with us. First
tap “Create user account”.
What should I do if I have forgotten my pass-
word?
In the app tap “Forgotten password” and enter your
e-mail address. A new password will be sent to
your e-mail address.
I have not received an e-mail, even though I
have used the “Forgotten password” function.
• The e-mail may be in the spam folder of your
e-mail account. Check the spam folder for the
e-mail.
• The e-mail may not have arrived yet. Check your
e-mail account again after a few minutes.
If I try to add a new camera to my user ac-
count, no available cameras appear.
Press the “PAIR” button on the camera for 5 sec-
onds and try again.
During the set-up process, no camera ap-
pears in the last step. The set-up process is
interrupted.
Switch the camera off and back on again. Press
the “PAIR” button until there is a beep. Wait for a
minute until the indicator lamp flashes. The cam-
era is now ready for the set-up process. Start the
set-up process for the camera again.
If I try to view the transmission image, I re-
ceive the message that I should update my
Firmware.
Conduct a Firmware update. We update the app
from time to time to constantly improve the cam-
era function.