ZeeVee HDbridge Advanced - Manual (Page 15)

HDbridge™ Module Configuration Manual Page 15
www.zeevee.com Rev 1.0
Troubleshooting
No Picture ... Verify the HDTV has a QAM (digital cable) tuner. Verify that you have performed a full channel scan
on the HDTV with “cable mode” selected. Verify that the modulator is not conflicting with any other channel by
connecting the HDbridge Module directly to the HDTV.
Idle Screen (bouncing logo) ... This happens because the modulator cannot detect the video source. Verify the
source is on and producing a video signal. Verify that the component cable is connected to the source and
modulator correctly. Verify that the green connector is in the green port, blue connector in the blue port, and red
connector in the red port.
Image Breakup ... You may have chosen a channel number that is not completely vacant. Some analog modulators
may spill over to adjacent channels and cause interference. Also, cable companies sometimes have extra signals
where there should be none. Try moving the module channel to another location.
You may be experiencing an RF power balance issue. Verify that the RF power of the modulator is balanced with
signals from other modulators and from the cable company.
Your HDTV may not be able to play the high data rate that the HDbridge module produces during fast action.
Lower the data rate via the web interface.
1080 or 720 video input is not supported on this product ... This message is displayed on the screen when the video
source resolution exceeds the capability of your HDbridge module. Set the video source to the appropriate
resolution.
No Audio ... Verify that digital audio is connected to the modulator and to the source. Verify that the source audio
output is set to PCM or AC-3.
Contact ZeeVee
For support, repairs, and warranty service ................................... 877-4ZEEVEE (877-493-3833)
For purchasing and sales inquiries ............................................... 978-633-ZVHD (978-633-9843)
Warranty
Limited One Year Warranty:
ZeeVee warrants your HDbridge Module against defects in materials and workmanship for
a period of one year from the date of purchase. Visit www.zeevee.com for complete warranty details.
To Get Warranty Service:
Warranty service will be provided by ZeeVee. If you believe you need service for your
product, please contact ZeeVee directly by calling ZeeVee Support at (877) 493-3833. If it is determined that the
product needs to be returned for service or exchange, you will receive a Return Material Authorization (“RMA”)
number. Our agents will help you through the process through which you can return the product. ZeeVee is not
responsible for Customer products received without an RMA number and may reject such products.
To Get Out-Of-Warranty Service:
To obtain out-of-warranty service for your product please call ZeeVee Support at
(877) 493-3833 for information on the possibility of and any costs for repair or replacement of out-of-warranty
products. No agent, company, dealer, distributor, or person is authorized to change, modify, or extend the terms of
these warranties in any manner.