Grass Valley K2 Summit 3G v.8.0 - Manual (Page 82)

Step 1: Check configurations
Many times what appears to be a K2 Summit system fault is actually an easy-to-fix configuration
problem. Check settings in Configuration Manager and verify that the system is configured as you
expect. Refer to related topics in "K2 AppCenter User Manual" and "K2 System Guide".
Step 2: Check connections and external equipment
Loose or improperly connected cables are the most likely source of problems for the system. A
quick check of all the cable connections can easily solve these problems. Refer to related topics in
"K2 System Guide" for help with making connections. Check external equipment if you suspect a
failure in a device connected to the K2 Summit system.
Related Topics
Checking external equipment on page 84
Step 3: Check system status messages
While the K2 Summit system is in operation, some problems are detected and reported in system
status messages. To view system status messages, in AppCenter select
Help | System Status .
When connecting to a K2 Summit system from a control point PC using remote AppCenter, if there
is an AppCenter system startup error, the error is reported during the connection attempt.
If the system status message indicates a problem, refer to related topics in this document.
NOTE: Do not use the MegaRAID utility on a K2 Summit system. This utility is for use by
qualified Grass Valley Service personnel only. When this utility is opened it scans the SCSI bus
and interferes with record and play operations.
Related Topics
Viewing AppCenter system status messages on page 43
Step 4: Identify problems using the startup sequence
The startup sequence is your primary tool for identifying a K2 Summit system fault. As the different
levels of the K2 Summit system system become operational in the startup process, the primary
components of the system are checked. You can identify most problems by evaluating the messages
and other indicators that occur during the startup sequence.
NOTE: This procedure assumes that the K2 Summit system is not in Storage Utility’s “offline”
mode.
To identify problems using the startup sequence, do the following:
1. Connect mouse, keyboard, and monitor. You must observe the VGA screen and be able to interact
with the system via keyboard and mouse to fully identify problems.
2. Restart the K2 Summit system.
82 K2 Summit 3G Production Client Service Manual 02 February 2012
Troubleshooting problems