HEIDENHAIN IK 5294 - Manual (Page 313)

Problems, Probable Causes & Solutions 293
1
1
Problem Solving
3 Delete the following files from the root level of the QC5000 folder:
• datamaps.5mp
• supervis.5sy
• untitled.5us.
4 Attempt to launch the QC5200 program. If the program doesn’t launch properly, contact your
Metronics distributor or send e-mail [email protected] to request assistance. If the program
launches normally, proceed with this process.
5 Open the Tools/Options/Supervisor tab. En-
ter the supervisor password and check the Keep
privileges… box.
6 Select the Help menu and
click Restore Settings.
7 Select a backup file (.qb2)
from the file dialog box.
8 Follow the prompts and
close the QC5200 program.
9 Launch the QC5200 program. If problems persist, contact your Metronics distributor or Metronics
technical support at [email protected]. Please supply Metronics serial number, which is a five
digit number on a black label located on the rear of the PC.
Problem
Cannot print from the QC5200 program
Probable cause #1
• The printer might not be properly powered
Recommended solution #1
• Check the printer’s voltage selection switch, fuse, power switch, power cord and plug and
outlet voltage.
11 Problem solving OE.indd 7 5/9/2005 10:05:42 AM